📦 Shipping Policy
Your guide to safe, reliable delivery of your orders
At Sweet Pea Interiors, we are committed to providing our customers with a seamless and efficient shipping experience. We work closely with reputable Australian courier services to ensure the timely and safe delivery of your orders.
Shipping Options & Delivery Times
We offer flexible shipping options to meet your needs:
Standard Shipping
Our standard shipping service typically delivers your order within 5-7 business days. This cost-effective option is perfect for non-urgent orders.
Express Shipping
For customers who need their orders delivered quickly, our express shipping service aims to deliver your order within 1-3 business days, depending on your location.
⏱️ Please note: Delivery timeframes are approximate and may vary due to courier workload, weather conditions, and peak shipping periods.
Shipping Rates
Shipping rates are calculated based on:
- Size of your order
- Weight of your order
- Destination location
You will be able to view the applicable shipping rates during the checkout process before finalizing your order.
Order Processing & Dispatch
We strive to process and dispatch orders within 1-2 business days after receiving payment. Orders placed on weekends or public holidays will be processed on the following business day.
Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing:
- Your unique tracking number
- A link to track your order in real-time
We encourage you to track your order to stay informed about the delivery status.
Shipping Address Accuracy
Please ensure that your shipping address is accurate and complete at the time of placing your order.
⚠️ Important: Sweet Pea Interiors cannot be held responsible for delays or non-delivery due to incorrect or incomplete shipping information provided by the customer.
Customs & Duties (International)
For international shipments, customers are responsible for:
- Any customs fees
- Import duties
- Applicable taxes
Sweet Pea Interiors is not responsible for any delays caused by customs clearance procedures.
Damaged or Lost Packages
In the unlikely event that your order is damaged or lost during transit, please contact us within 7 days of the expected delivery date.
We will work with the courier service to:
- Investigate the issue
- Arrange a replacement (if available)
- Process a refund (if necessary)