Why Buy From Us
Money Back Guarantee Our refund policy lasts 30 days. If 30 days have gone since the purchase, we can't offer you a refund or exchange. To be eligible for a return, the item you purchased must be unused and in the same condition it was delivered to you. It must be in the original packaging. If the item arrived damaged and faulty, you are required to provide images (or a short video clip if more appropriate) of the damage in order to proceed with the warranty process. Once assessed and approved by our customer service team, you will be contacted to proceed with the return, refund or replacement process. Please do not attempt to return the item without our approval.
Easy Returns We want you to love the products you buy from us. If you change your mind, you may return it to us within 30 days of the date you received it, no questions asked. However, you will be responsible for the actual shipping costs to facilitate a change of mind return, irrespective of any free, discounted or any other type of shipping promotion that may have been applicable at the time of your order. This includes the costs of shipping the item to you in the first place and the cost of shipping back to us
Lowest Price Guarantee We aim to transform your house into a home with a diverse range of furnitures and homewares. We offer the sweetest deal of sophisticated yet comfortable home furnitures at your disposal.
Satisfaction Guarantee We aim to give you the best. The furnitures and homewares we offer are designed to match any style you want, whether it maybe traditional, contemporary, and modern styles. We have everything you need to make your homes more appealing.
Secure Ordering We collect information (such as your name, email address, mailing address, and phone and credit card numbers), all Sweet Pea Interior transactions are highly secure as both our website and PayPal’s website use Secure Sockets Layer protocol (SSL) with an encryption. Both our website and PayPal automatically encrypt your confidential information. When you place an order with Sweet Pea Interiors you are automatically connected securely to our Secure Web Server. You may receive a message from your browser depending on how it is configured.Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. Additionally, all credit card numbers are stored in encrypted format to ensure additional security.
Shipping & Delivery
*Shipping Note For Large Bulky Items: Extra heavy items, unfortunately, incur an extra shipping charge. Please enquire via our chat for the exact shipping cost at your location before placing the order. Thank you!
Orders are generally shipped from our distribution centre, which is located in Melbourne, the next working day after full payment is received.
Sweet Pea Interiors is working with three couriers to provide the most efficient delivery service with the most reasonable price and quickest service.
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Within metropolitan areas of capital cities,
or within the same city or town or environs
|Between a metropolitan area of a capital city and
|Between country locations||4-5 days|
|Service||Posted for delivery||Delivery by (business day after posting)|
|Regular parcel||Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide
|Melbourne / Brisbane;
Melbourne / Tasmania;
(between metropolitan areas)
|To other interstate locations||Please ask at your local|
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched width Fastway,please visit http://www.fastway.com.au and use the given tracking number.
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
In the unlikely event that your parcel is returned to us, our customer service representative will contact you via email.
If there are any address discrepancies with your order the product is returned us, a customer care team
member will be in touch.A re-delivery cost will occur for any products that are returned to us.
Unsuccessful Delivery Attempt
If no one is present when the order arrives and it is being delivered by Australia Post, a notification will be left in the mail box for you to pick
up your parcel in your local Post Office. If your item is delivered by Fastway or Allied Express, arrangement will be made in advance to ensure
your item to arrive at your door at your convenience. A re-delivery cost will occur if you are not home at the arranged time.
Rejected by Receiver
If your item is a gift, please ensure the receiver knows about it to avoid parcel rejection. A re-delivery cost will occur if parcel has to be resent.
The expected time delivery given by each courier is for reference only. Delivery might take longer than expected due to various
reasons. If you do not receive your item within 10 business days, please contact our customer service team.
Pick up or arranging your own courier is not available at our warehouse to ensure our distribution centre can dispatch all goods efficiently at all times.
HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days;
For customers in NSW, SA, ACT, approximately 4 - 8 working days;
For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Due to the limited access of our carriers, there are certain postcodes that we are unable to deliver to. Please refer to the list below for more details.
|WA||6740||PRINCE REGENT RIVER|
|NSW||2641,2717, 2831, 2898, 2899|
|QLD||4184, 4421,4450-4499, 4680, 4700-4805, 9920-9959|
|QLD||4806-4899, 4900-4999, 9960-9999|
We try our best to include all the undeliverable postcodes on the list, however, there are still a few postcodes that are undeliverable for some SKUs. If the postcode is not on the list, please check if the SKU can be sent to the suburb with the postage query bar on the product page.
If the item can not be delivered to the address but you still place the order with us, we will contact you through email with the extra shipping fee after the order is paid. You will need to pay the extra fee to get the order delivered. Those orders with no shipment service will be canceled and refunded automatically with email notification.
Please kindly contact your account executive for more information if you need the item to be delivered to the remote areas to ensure your order could be processed successfully if the extra postage can not be obtained by the postage query bar.